US-1 Van Lines

The WORST NIGHTMARE IMAGINABLE! I would rate ZERO STARS but not possible. Everything related with this company is worst than bad. First of all they sent a "specialist" to check what you need to move and gets you an estimate, which will not correspond with the reality. On the day of the move they will simply state that you need extra space and will kill you with the "extra" fees and charges. Then they will promise that they will deliver fast, in my case the took 30 days to deliver from MIami Area to Georgia Area, when they verbally promised to deliver in a week, forcing our family to sleep in hotels. Then to end some of our stuff and arrived broken and mistreated. They also sent only two (2) people who arrived at a Sunday at 6:30 PM and left without finishing their job. WE filed a claim and they are still studying it after 5 months with no reply yet. Do yourself a favor and just do not ever consider this JUNK MOVING COMPANY! I will post pictures later..

Move size: 4 Bedroom Home Service cost: $6500

The worst and most stressful move ever. Several things were not done in good faith although all were legal.
1) Estimate which was supposed to be binding was raised by nearly 10%
2) Delivery which was supposed to take 1 week (verbal) took 24 days.
3) Shuttle to apartment which was supposed to cost (verbal) a maximum of $450 cost $850 and was "a bargain".
4) No one called to communicate the status of delivery over the 24 days it took to deliver the move and calling them went to voice mail with no follow-up.

My take is that it is their business strategy: give a lower quote and then increase the cost (within the legal limit). For example their insurance is 6c per pound when other (more expensive) companies is the replacement value. Many valuable items were broken, but they don't really care since they pay 6 cents a pound, why take longer to pack certain items properly?
Think twice about saving money when considering estimates or about their claim of care of antique items.

Service cost: $5500

If you are considering this company for relocation purpose, please stay away. Everything is 2nd rate - from the communication to the customer service. Its been 8 days since I originally requested a paid invoice for reimbursement and still have not received it. When I spoke to the manager for assistance, her resolution to the problem was for me to write paid on the invoice and submit to my company, really? I also requested the number to their corporate office for assistance as I see that I obviously was not going to get the level of service. I spoke to the the lower level management and they refused to give me the contact information.

Service cost: $2414

I applied to several companies online with inventory and this lady gave me the quote that fit in my budget and she promised that delivery would be in 2 weeks but it could be early.   The guys picked up my stuff on 28th July 2014 and as of today I didn't recived an upfront call from them telling me when I get my stuff. I called several times and left vmails and I got to reach sales to transfer me to another manager. He is fine in explaining stuff but now they gave me another date between 21st and 28th Aug. That would be 30 days from pick up.   It shame on them. I don't know who to complain and what to do other than wait. I should have rented truck and drove my self. It was my first major move and learned lesson. This is not a honest company. No body cares about a customer here.

Service cost: $2100

I wish I could give this company 0 stars, but I guess you gotta give at least in order to submit a review. I used them in January 2015 to assist myself and my fiance move from Miami, FL to Oakland, CA. Everything came on time, which was great, HOWEVER, upon receiving all of my items there was only one item missing and that was ALL OF MY JEWELRY!! I find it very discomforting that every single other item came except for my jewelry. Despite the cost of the jewelry, some of it had very sentimental value to me. I contacted George in order to discuss the missing items and he simply dismissed my claim stating "my men would never steal." HOW DO YOU KNOW?! YOU WEREN'T EVEN THERE TO ASSIST IN MOVING THE ITEMS! I went back and forth to myself whether or not to file a police report, but I had just moved across the country so that would only add another headache to my plate. I really would like to file a police report TO THIS DAY but I know my beautiful jewelry is long gone, and I will never see it again. I hope the wonderful people of US-1 VAN LINES sees this and knows what they've done. Thanks for nothing.

Service cost: $2000

This has been hands down the ABSOLUTE WORST AND MOST UNPROFESSIONAL COMPANY I HAVE EVER HAD TO DEAL WITH. I moved across the country and was promised my items would be delivered within 7-14 days after pick up. It has been OVER a MONTH and I STILL HAVE NOT RECEIVED MY ITEMS! Each time I call the moving company to inquire about where my things are, they refuse to give me direct answer, and keep insisting that they are "very busy during summer season," and that they do not have a driver currently available to deliver our items. The management team I have spoken with has been extremely rude and unprofessional, one of the individuals I spoke (Era) with actually had the audacity to hang up on me and asked "what do you want me to do about it." SAVE YOURSELF - NEVER USE THIS COMPANY - WORST DECISION EVER!!

Move size: 1 Bedroom Home Service cost: $2000

This was the worst experience ever! I moved from Miami to California and they never communicated with me, they never showed up in California .. in fact they sold me to another moving company that I had to pay for to even receive my belongings. My stuff left Miami in 1 piece and I received my stuff in 2 pieces in CA. There were roaches falling out of the boxes dishes, couch, futon,desk mirrors all broken. They dropped my stuff of in Las Vegas and never returned any of my calls trust me when I say run fast and do not use them for your move! I warn you they are terrible. I'm reading all these reviews and we all experienced the same treatment an F for this company. Not to mention I'm missing a lot of valible items expensive items that don't just magically disappear. The staff is useless in the office especially Era she is so unprofessional and hangs up on you. I swear some people shouldn't be working in customer service. This company needs to be shut down and the only way that will happen is if we all speak up use our voices and get a Lawyer! I would give them zero stars if that was an option.

Service cost: $20000

A Moving company in Florida and Georgia, having a Miami and Hallandale address, with glowing reviews on their website, plus a BBB rating of “A” I called for a quote to move two dozen boxes from Hollywood to Brooklyn, N.Y. They required a refundable $200 deposit which I gave them by credit card, and they proceeded to figure a Moving Estimate which they emailed to me for approval. The estimate was wrong. The items to be shipped were wrong. As they required a payment off 70% based on the estimate the day of service I needed an explanation. Anthony offered to have the manager return my call and perhaps lower the 70% but he did not. I made Subsequent calls and was either disconnected or put through to a recording. Several pieces of furniture were in the estimate and were not mine. No one returned my call. I continually left messages and sent emails, finally canceling the job and requested credit for my deposit. I also did not sign the contract which according to their Moving Quote would have automatically canceled the job.
Ultimately, after many calls regarding my credit, I was told by the bookkeeper that the owner, Diane Elmendorf, refused. She would not take my calls nor call me back. I began to research this "company" and found a backlog of complaints. The BBB did contact them and were told they didn't have my name. They accused me of changing my telephone number, and they denied having my cell phone number, all of which were listed on the document. One of the secretaries emailed me that I had better "cease and desist" which is outrageous. I can only assume from clients who have contacted me that everyone eventually takes the loss and gives up. I am not about to. What is particularly upsetting, besides the inflated charges, the rudeness, the lies is that I am a handicapped senior who was scammed by a callous company who has been operating for years without morals. You'd be better off donating your shipment to charity rather then using US-1 Van Lines.

Service cost: $999

I was in a time crunch. They had four days from first contact and were able to get a crew to move the furniture from 4 bedroom two story house to their storage facility in Atlanta. Then move it to my new location when that is determined.

The gang of three arrived late. They provided me a phone call and update. They worked non stop for six hours and treated my stuff as if it was their own. Always very friendly and professional. I tipped them. They earned it.

All in all it was a joy to work with them to solve the moving hassle. If you are going interstate use them after you gete the price right.

Move size: 4 Bedroom Home Service cost: $1207